Can you design user-experience?
I’ve continuned to ponder on the issue of experience design and the catch-all label of UX since my last post. The more I think on this the more I feel strongly that you can’t design what people popularly call ‘user-experience’. You can, though, account for the variables that contribute to an experience with some of these being easier to account for than others. In essence, this is because we can influence how someone is likely to feel when they experience our products and services but we can never hope to account for the myriad of possible contexts and motivations a person might have.
I’ve now added the business-focussed elements that contribute to the perception of value in the experience and have articulated with greater emphasis the role of the domain of psychology in the mix.
M
